Walmart alters course: Drops self-checkout expansion amidst customer concerns

The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?

In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.

The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.

But this service faced plenty of obstacles and customers complain to the added responsibilities.


For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.

Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.

The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.

Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”

He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”


What’s most, most of the customers have reported that they miss the human interaction while shopping.

Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”

Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.

What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.

A Woman Demands Bigger Airline Seats for Her Butt, Looks Unrecognizable in Old Photos

A young model has sparked a global conversation with a simple request: make airplane seats wider. The influencer pleads that bodies are changing and hence, airplane seats should be made bigger too. When faced with criticism, the model revealed she has not had any surgeries to enhance her butt and shared old photos.

A viral dilemma.

Gracie Bon, a social media star from Panama, went viral when she shared a video of herself on a plane. It showed her struggling to buckle up in an airplane seat. Her discomfort was evident as she tried to adjust herself in the cramped space. The video struck a chord with many, spreading like wildfire across social media platforms.

She elaborated on her struggle and many resonated with her.

Despite booking first-class tickets, Gracie found no respite. She faced the same issue. The seats were still just too small for her curvaceous figure.

This led her to voice a bold statement. She urged airplanes should have bigger seats. She also argued that it’s not her responsibility to change her body to fit into the seats.

Gracie’s message received both support and criticism.

Gracie’s outspokenness brought mixed reactions. While some applauded her for standing up for plus-sized individuals, others criticized her. They suggested that her body’s proportions were a result of plastic surgery. Gracie stood firm, countering that her physique was natural. She requested that the airline industry adapt to accommodate everyone despite their size.

The model shared her impressive transformation journey.

Putting the negative comments about her having surgery to make her butt bigger to rest, Gracie spoke out. She shared before and after photos of herself. She clarified that she used to weigh 300 lbs (136 kg).

When she was 21 years old, she decided to adopt a healthier lifestyle. She started working out and taking care of herself. She also added that she made such a decision as her weight started affecting her health and led to knee pain and breathing issues.

She admitted to having surgeries on her upper body.

Gracie successfully lost 100 lbs (45 kg). She confesses that to deal with extra skin, she opted for surgery. In fact, she says she had «many» small surgeries to remove the loose skin. Gracie also promotes body positivity and believes that no one body type is superior. We should all feel comfortable in our own skin without giving into beauty standards.

Many people still had various questions. Some asked how she was able to only lose weight in her upper body. Others questioned how her face changed completely. A few also wondered if she edits her photos. Gracie is yet to comment on these concerns.

Another woman made headlines for her surprising transformation. She removed all of her teeth. You can read about it here.

Preview photo credit graciebon / Instagramgraciebon / Instagramgraciebon / Instagram

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