Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Single Mom of Four Buys Used Car, Owner Tells Her to Look In Trunk When She Gets Home
With four small children under her care, Jennifer was left a single mother after her husband, Adam, unexpectedly left when he learned she was expecting their fourth child. “One more kid to feed? Not at all! His final words as he left their trailer and filed for divorce were, “I’ve had enough!” Devastated, Jennifer found it impossible to provide for her family without Adam’s assistance, particularly given their preexisting financial struggles.
Adam ceased giving any money after the divorce, saying he was unemployed and couldn’t find work because he didn’t have a college degree. Jennifer was desperate to support her kids, and she realized she needed to get a job. While looking for work, she was consistently turned down by companies who would often point out that it was hard to hire a woman with little children. Unfazed, she continued looking for work in a nearby city, paying for a cab ride with the little cash she had while neighbors watched her kids.
When she discovered a vacancy for a housekeeping position at a nearby hotel, her perseverance paid off. She was employed right away by the HR manager, who was keen to fill roles before the hectic summer season. Jennifer went back home, thrilled to have found a job, to tell her children about her good fortune. But the daily taxi rides soon got too expensive, and she started thinking about getting a car.
Though Jennifer wasn’t sure whether she could afford it, she came across a secondhand car that appeared to be ideal for her needs. She went over to the owner, told him what had happened, and asked if he would sell the automobile for $5,000. Jeff, the owner, was moved by her narrative and agreed to the cheaper price as long as she could pay by the next day. However, because of her bad credit, Jennifer’s loan application was quickly turned down.
When Jennifer ran out of options, she made an extremely painful choice. To raise the required money, she made the decision to sell a gold chain necklace that belonged to her late mother. After she brought the necklace to a pawnshop, the value was $5500, which was sufficient to pay for the car and several other urgent necessities.
Jennifer came back to the dealership the following day with $5,000 in cash. Jeff complimented her on her purchase and grinned as he took the money. Jeff added that he had left something for her kids in the car’s trunk as she was getting ready to leave.
Before long, Jennifer’s life was consumed by work and taking care of her kids, and she forgot about Jeff’s final remarks until she found a note in the glove box. She was shocked to see the same white envelope she had used to pay for the automobile when she eventually checked the trunk, as the note had advised her to do. The whole $5,000 was there, undamaged.
Jennifer went back to the dealership to express her sincere gratitude to Jeff for his amazing gift. “The world throws challenges at you, and it’s up to you to either rise from these challenges or succumb to them,” Jeff stated with a simple smile. I think you deserve the money more than I do, and I’m proud of you for standing by your kids. Just remember to give back as well.
With tears in her eyes, Jennifer departed the dealership, knowing that Jeff’s generosity had not only reduced her financial load but also given her newfound hope in the goodness of humanity.
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